With the speed at which news comes out in the gaming industry we sometimes miss important or news worthy things. Some of these things we want to talk about in a way that is both easy for you guys and allows us to get all the facts together as some of these stories develop quickly. Sometimes we also just cover topics that we find interesting and want to discuss.

Epic Store allows refunds for any reason

Epic Games store has implemented an actual refund policy. Some key points to know about Epic’s refund policy would be you can refund any game purchased through the Epic Games store, you will also receive a refund for any in game purchases made.  So if you buy DLC for a game you can also get a refund from the Epic Games store as long as it hasn’t been consumed, modified or transferred. Furthermore games purchased within 14 days and played less than 2 hours are eligible for a refund.  You request a refund by contacting Epic and submitting a refund and your funds will go back on the purchase method. These parts are the ones I found the most interesting for the entire refund policy you can check it out here.

Wiggin’s thoughts on the subject:  I really can’t get that excited for this. All
stores should have refund policies, this is a basic consumer right. If I buy
something faulty or that doesn’t work as intended I should be able to return it
and get my money back. Steam got around this for many years and only until
recently do they even have one. Epic Game store only does the bare minimum and
pretty much has a similar return window as Steam does. I like that if I buy DLC
I can still return the game unlike on Steam where DLC purchased pretty much
removes your refund possibly. I still think 2 hours is an abhorrent amount of
time. I have on more than one occasion spent 2 hours just trying to get a game
to work or wok in a way that I can play it. I get that some games can be beat
in 2 hours but there has got to be a better way especially if you spend 3 hrs
trouble shooting. I don’t like limits on my refunds especially for software, I
understand that many people would exploit the ability to beat a game and return
it but if a developer stops updating on your store platform then I would seek a
refund, something you can’t do with the current refund policy. To me this
refund policy is the bare minimum to keep up with what Steam has already
established. I would of loved to see them make their refund policy a
substantial improvement to Steams in an attempt to entice customers to buy from
them instead of Valve.